Reporting to the Head of Service Delivery Baltics, DACH, and Greece the Service Delivery Specialist will deliver service and support to customers in Latvia. The Service Delivery Specialist will be involved with customers via different channels to ensure the timely process and delivery of orders. S/he will be responsible for all administrative functions pertaining to the accurate processing of orders and on time installations. The successful candidate will be able to communicate and multi-task effectively, be organized, detail oriented, flexible, reliable, and work well under pressure.

Your daily tasks include:

• Creating and processing all orders for existing customers
• Handling incoming phone calls
• Engaging with local installers and dispatching for installations and service visits
  
• Coordinating installations with end customers and/or project managers.
  
• Validating installation related data and securing registration in the system
• Processing installation related billing lines
• Maintaining working knowledge of solutions and subscriptions offered
• Actively collaborating with Sales, Tech Support and Hardware team
• Answering ad hoc questions on a general basis
• Engaging with Telecommunication providers and managing sim card platforms
  
• Engaging with Logistics for ordering devices for installers or sending refurbished devices back to Logistics
• Shipping out self-install devices to the customers

We’re looking for:

• Fluency in English and Latvian
• Strong organisation skills and attention to detail to ensure proper upkeep of all data received
• Analytical skills to assess information, identify implications and develop logical recommendations
  
• Multi-tasking and prioritising skills to respond to a variety of requests for information and assistance
• Excellent interpersonal and verbal/written communication skills are a "must"
• Strong team player with customer-focused approach
  
• Fast learner with IT and technical interest.
• Advanced knowledge of Microsoft Office O365
• Preferably knowledge of SalesForce

This is what describes you the best:

• Positive attitude
• Self-drive
• Ability to set and achieve goals
  
• solution oriented
• Dependable, responsible, respectful

Why join us:

We offer you an opportunity to make an impact on the businesses operating fleets, assets, and mobile workforce by offering great IOT solutions. You will have an opportunity to grow and develop your skills within a global enterprise environment by collaborating and leveraging the experience and knowledge from the team across Europe.

In addition to competitive base salary you are also receiving:

• Private health insurance
• Hybrid working environment
• open and supportive team
• fun team events
  

Who we are:

At Fleet Complete, our vision is to connect everyone with everything – everywhere. We are a leading global provider of IoT solutions in the connected commercial vehicle space and mobile workforce management. Our solutions help clients to track and manage their mission-critical fleet, assets, and workforce in real time, reduce fuel consumption, optimise costs, manage task management electronically and reduce companies' carbon footprint.

Fleet Complete has won numerous awards for innovation and growth since its inception in 2000 thanks to its relentless commitment to product Innovation, Quality, Customer Focus, Productivity and People.

Learn more about us on the Website: www.fleetcomplete.com

If you are interested to learn more and apply, feel free to reach out to Sigrid.vilborn@fleetcomplete.com

Fleet Complete is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, protected veterans' status, or any other legally protected factors.